What Attendees See When a LiveClass Session Is Full
Every LiveClass session has an attendee limit. When the limit is reached, additional participants cannot join until a seat becomes available. The limit depends on your session settings and your plan.
How Session Limits Work
Two limits determine how many people can join a session:
| Limit | Where It Is Set | Applies To |
|---|---|---|
| Max Attendees | When creating a session, or under Attendee limit for a permanent room | The individual session or room |
| Plan limit | Your LiveClass plan | Every session of the relevant type |
The lower of these two limits applies. You can check your plan's limit below the relevant field when creating a session or room.
Who Counts Toward the Limit?
The count depends on the session type and which limit applies.
Max Attendees: Counts attendees only. Hosts, co-hosts, and presenters do not count toward this setting.
Webinar plan limit: Counts audience seats separately from people on stage.
Classroom and meeting plan limit: Counts everyone in the room, including hosts and presenters. If the room reaches its plan limit, even a host or presenter cannot join until someone leaves.
What Attendees See When a Session Is Full
When someone tries to join a full session, a message appears in a red box on the join page. The message depends on which limit has been reached.
Max Attendees reached: “This session has reached the attendee limit its host set. Ask the host to raise Max Attendees.”
Webinar audience limit reached: A message explains that the webinar is full and may indicate that an upgrade is required, such as “This webinar is full. Upgrade required for more attendees.”
Classroom or meeting plan limit reached: “Participant limit reached. Upgrade required.”
The join page does not automatically retry. Once a seat becomes available, the attendee must reopen the session link or reload the page to try joining again.
How Attendee Seats Are Counted
Keep these rules in mind when managing session capacity:
A seat is taken when an attendee is admitted.
Reconnecting or reloading the session does not create an additional seat. An attendee whose connection drops retains the same seat.
Joining from a second device uses a separate seat.
When an attendee is promoted to presenter, their attendee seat is freed.
A seat reserved for someone who never completes joining is released after approximately 10 minutes.
Frequently Asked Questions
Do YouTube or Facebook livestream viewers count toward the attendee limit?
No. People watching a livestream on YouTube or Facebook do not occupy LiveClass session seats.
Does the attendee limit control how many video tiles appear on screen?
No. The attendee limit determines how many people can join the session. The number of video tiles displayed at once is a separate, plan-based setting.
Understanding these limits helps you plan session capacity and explain to attendees why they may need to wait until a seat becomes available.
