What Happens When You Reach Your LiveClass Usage Limits?
What happens when you reach a LiveClass usage limit depends on your plan. Some plans stop the action that exceeds the allowance, while others let you continue and charge for the extra usage. Understanding your plan helps you avoid unexpected costs and interruptions.
What Happens When You Reach Your Quota?
LiveClass plans use one of two approaches to monthly usage allowances.
Hard Stop at Quota
On hard-stop plans, an action is refused once you use up the relevant allowance. For example, you may be unable to continue recording, streaming, or storing new recordings.
You will not be charged for usage beyond the allowance, but the action you want to perform may be interrupted.
Billed Overage
On plans that allow overage, you can continue using the service beyond your included allowance. The additional usage is charged at renewal and appears as separate line items on your invoice.
Your service continues, but your bill may be higher than your regular plan price.
How to Check Your Plan's Quota Behavior
Go to Plans & billing to check how your plan handles usage limits.
Entry-level plans generally use hard stops, while higher-tier plans may allow billed overage. Check your plan details before a period of heavy usage if you are unsure.
Which Limits Cannot Be Exceeded?
Some limits always apply, regardless of your plan. These capacity limits cannot be exceeded through overage charges:
Concurrent rooms
Maximum attendees per session
Maximum session duration
Webinar stage and audience seats
If you reach one of these limits, the requested action is refused. Overage billing applies only to eligible monthly allowances, such as participant minutes, recording minutes, streaming minutes, and storage.
How Credit Packs Work
Credit packs let you add a fixed quantity to a specific allowance, such as participant minutes, recording minutes, streaming minutes, or storage.
Credits are consumed automatically when your included allowance is used up. You do not need to activate them manually.
If your plan allows billed overage, available credits are used before additional overage charges begin.
How to Monitor Your Usage
Go to 'Plans & billing' → 'Usage' to view your allowances and how much you have used during the current billing period.
Check your usage regularly, especially during busy months. Participant minutes can add up quickly because they include every attendee's time in a session.
For example, a 60-minute session with 30 attendees uses 1,800 participant minutes, not 60.
What to Do If You Keep Reaching a Limit
If you frequently run out of an allowance, consider these options:
Optimize your sessions. Shorten sessions where possible, record only when needed, use Standard recording instead of Enhanced when suitable, and delete recordings you have downloaded.
Purchase credit packs. These can help cover occasional increases in usage without changing your plan.
Upgrade your plan. If you regularly exceed the same allowance, compare the next plan's included usage with the cost of repeatedly purchasing credits or paying overage charges.
Frequently Asked Questions
Will my session end if I reach a usage limit?
Not necessarily. On a hard-stop plan, the action that exceeds the allowance is refused. For example, recording may stop or streaming may be unable to continue, but the session itself continues.
Can I be charged for usage beyond my allowance?
Yes, if your plan allows billed overage. Extra usage applies only to eligible monthly allowances. Check Plans & billing → Usage to monitor your consumption and Plans & billing to confirm your plan's behavior.
Are credit packs used before overage charges apply?
Yes. Available credits are consumed before billed overage begins on plans that support overage.
What happens when I reach my storage limit?
On a hard-stop plan, new recordings cannot be stored until you free up space. Delete recordings you have already downloaded to make room.
Do all allowances reset at renewal?
Monthly usage allowances reset at the start of each new billing period. Storage works differently because it reflects the recordings you currently retain. To reduce storage usage, delete recordings you no longer need.
Check your usage regularly and choose the right combination of session management, credit packs, and plan capacity to avoid unexpected costs or interruptions.
