Understanding Your LiveClass Plan Limits and Usage
Your LiveClass plan includes two types of limits: capacity limits, which apply to individual sessions, and monthly allowances, which track usage during each billing period.
You can review your plan limits and current usage under Plans & billing.
Capacity Limits
Capacity limits control what you can do in a single session.
| Limit | What It Controls |
|---|---|
| Concurrent rooms | Number of sessions that can run at the same time |
| Max attendees per room | Number of people allowed in one session |
| Max duration | Maximum length of a session |
| Webinar stage seats | Number of co-hosts and presenters in a webinar |
| Webinar audience seats | Number of audience members allowed in a webinar |
These are hard limits. If you reach one, LiveClass will prevent the action, such as starting another session or allowing another person to join.
The primary host does not consume a webinar stage seat. Stage seats are reserved for co-hosts and presenters.
Monthly Allowances
Monthly allowances track your usage throughout the billing period and reset at renewal, except for storage, which reflects your current stored data.
| Allowance | How It Is Measured |
|---|---|
| Participant minutes | One participant in a session for one minute |
| Recording minutes | Minutes of recording produced |
| Streaming minutes | Minutes streamed to external destinations |
| Storage | Total GB used by recordings and documents |
Participant Minutes
Participant minutes accumulate for every person present in a session, including the host.
For example, a 60-minute session with 30 people uses 1,800 participant minutes (60 × 30), rather than just 60 minutes.
Sessions with more participants or longer durations consume participant minutes faster.
Recording Minutes
Recording minutes depend on the recording type. Enhanced recording consumes minutes at a higher rate than Standard recording.
Streaming Minutes
Streaming minutes are consumed when you broadcast a session to an external platform. Streaming to multiple destinations increases usage because each destination counts as a separate outgoing stream.
Storage
Storage measures the total space currently occupied by your recordings and documents. It does not reset at the end of a billing period.
To reduce storage usage, download any recordings you want to keep and delete unnecessary recordings or documents from LiveClass.
How to Check Your Usage
Step 1: Open Plans & Billing
Click your 'Profile' icon and open 'Plans & billing'.
Step 2:
Select 'Usage'.
Review the usage bars for your included allowances and the current billing period dates.
Allowances without a limit on your plan are displayed as unlimited instead of showing a usage bar.
Check your usage before scheduling a busy month or planning long sessions.
What Happens When You Reach a Limit?
The result depends on your plan. Some limits prevent further usage, while other plans may allow additional usage with extra charges.
Tips for Staying Within Your Limits
Participant minutes: Shorten sessions or limit attendance when everyone does not need to participate.
Recording minutes: Record selectively and use Standard recording unless Enhanced is necessary.
Storage: Download recordings you need to keep and remove them from LiveClass when appropriate.
Concurrent rooms: Stagger session start times instead of scheduling every session to begin at the same time.
Frequently Asked Questions
Where can I see my plan limits?
Open Plans & billing. The Usage tab shows your current usage against your included allowances.
Do unused allowances roll over?
No. Monthly allowances reset at the start of each new billing period.
Does a session that nobody attends consume participant minutes?
Participant minutes accrue for each person present, including the host. If nobody joins the session, no participant minutes accrue.
Does a cancelled or never-started session count toward usage?
No. Allowances are consumed through actual usage, not simply by scheduling a session.
Why is my storage still high after deleting recordings?
Storage includes both recordings and documents. Check the Usage tab to confirm your current storage level after deleting items.
Review your limits and usage under Plans & billing → Usage to plan sessions effectively and avoid unexpected interruptions or additional charges. Pay particular attention to participant minutes, recording and streaming usage, and storage.
