How to View and Export Analytics in LiveClass
LiveClass Analytics helps hosts and account admins track session performance over a selected date range. You can review summary figures, compare daily activity, examine individual sessions, and export the session breakdown to CSV for reporting.
Who can use this guide: Hosts and account admins.
Choose Your Analytics Filters
Use the filters at the top of the 'Analytics' page to select the data you want to review.
Session: Leave blank to include all sessions or select a specific session.
From: Set the start date.
To: Set the end date.
The date range defaults to the last 30 days. All summary figures, charts, and session records update based on your selected filters.
Understand the Summary Figures
The summary section provides four key metrics.
| Metric | What it means |
|---|---|
| Sessions | Number of sessions that ran during the selected period. |
| Participants | Total participant attendance across those sessions. |
| Avg attendance | Average number of participants per session. |
| Live minutes | Total time your sessions were live, in minutes. |
Live minutes measure session duration, not the combined viewing time of all attendees. For example, a 60-minute session with 40 attendees contributes 60 live minutes, not 2,400.
Review Sessions and Participants by Day
The daily chart displays sessions and participants across your selected date range.
Use it to identify patterns, compare activity across days, and see whether attendance is increasing or decreasing. Choose a date range long enough to reveal meaningful trends rather than concluding from a few days of data.
View the Per-Session Breakdown
The session table provides a detailed record of each session included in your filters.
| Column | What it shows |
|---|---|
| Session | Session title. |
| Status | Session status or outcome. |
| Date | Date the session ran. |
| Attendees | Number of participants in the session. |
| Duration (min) | Session duration in minutes. |
| Recordings | Number of recordings produced. |
| Chat messages | Number of messages sent during the session. |
Chat message volume can help you compare interaction across sessions. For example, two sessions with similar attendance but different message counts may have had different levels of chat activity.
Export Analytics to CSV
You can export the per-session breakdown for reporting, combining with other data, or keeping records beyond your retention period.
Step 1: Open Analytics
Go to the 'More' options and open 'Analytics' from there.
Step 2: Export CSV
Set the required session and date filters and select 'Export CSV'.
The CSV includes the same columns as the per-session table and follows your current filters. Check your date range before exporting to ensure you include the intended sessions.
Analytics vs. Attendance Reports
Analytics and attendance reports serve different purposes.
| Feature | Analytics | Attendance reports |
|---|---|---|
| Purpose | Review performance across sessions. | Check who attended a specific session and for how long. |
| Focus | Session totals, trends, and comparisons. | Individual attendance records. |
| Best for | Performance reporting and identifying trends. | Verifying individual attendance, especially when attendance policies apply. |
Use Attendance Reports when you need per-person attendance information.
Frequently Asked Questions
Why is a session missing from Analytics?
Check that the selected date range includes the session and confirm that the session actually started. Sessions that were never started do not generate analytics.
Do participant numbers include hosts and presenters?
Yes. Hosts and presenters count as participants in a session.
Why is average attendance lower than expected?
Sessions with low attendance can reduce the average just as much as sessions with high attendance can increase it. Review the per-session table to understand how attendance varies before drawing conclusions.
Can I view engagement data for individual participants?
No. Analytics provides session-level information. Use attendance reports for per-person attendance records.
Use LiveClass Analytics to monitor session performance, identify attendance trends, and export consistent data for reporting.
