How to Buy and Use Credit Packs in Live Class
Credit packs let you add extra usage to a specific Live Class allowance without changing your subscription plan. They are useful when you temporarily need more recording minutes, participant minutes, or other supported resources than your plan includes.
Step 1: Check Available Credit Packs
Go to Plans & billing → Credits.
Review the available credit packs and their prices.
Choose a pack that matches the allowance you need.
Credit packs are specific to individual allowances. For example, a recording credit pack adds recording minutes, while a participant-minute pack adds participant minutes.
Important: Credits cannot be transferred between allowances. Buying storage credits will not help if you have run out of recording minutes.
📸 Screenshot: Plans & billing → Credits showing available packs and prices.
Step 2: Buy a Credit Pack
Go to Plans & billing → Credits.
Select the pack for the allowance you need.
Select Buy.
Complete the checkout process.
Once payment is complete, the credits are added to your account.
📸 Screenshot: Credit pack selection and Buy option.
Step 3: Understand How Credits Are Used
Live Class uses your available allowance and credits automatically in the following order:
Included allowance: Your plan's allowance for the current billing period is used first.
Credits: Once the included allowance runs out, the applicable credit balance is used.
Overage billing: On plans that permit overages, additional usage may be billed after the credits are used.
You do not need to activate credits or select when to use them.
If your plan supports overage billing, buying credits can reduce the usage billed at renewal because credits are used before overage charges apply.
📸 Screenshot: Credit balance displayed under Plans & billing → Credits.
Step 4: Check Credit Prices and Expiry
Before purchasing a pack, compare its price with your plan's overage rate.
To calculate the pack's cost per unit, divide its price by the amount of allowance it adds. For example, divide the pack price by the number of recording minutes or gigabytes included.
A credit pack may cost more per unit than overage billing. However, it may still be useful if your plan has a hard usage limit or if the credits carry forward between billing periods.
Most credit packs do not expire. If a pack has a validity period, it will be displayed before purchase. Non-expiring credits carry forward across billing periods rather than being lost at renewal like unused monthly allowances.
Note: Pack prices and overage rates may vary by plan. Check the current prices in Plans & billing → Credits before buying.
Step 5: Decide Whether to Buy Credits or Upgrade
Choose the option that best matches your usage needs.
| Buy credit packs | Upgrade your plan |
|---|---|
| You need extra allowance for a one-time event or project. | You regularly exceed your monthly allowance. |
| You expect a temporary increase in usage. | You need more capacity month after month. |
| You want to extend a specific monthly allowance. | You need higher plan limits, such as more concurrent rooms or attendees per session. |
Repeatedly purchasing credit packs may cost more than upgrading to a higher plan.
Important: Credit packs extend monthly allowances only. They do not increase capacity limits. If you cannot run another concurrent room or accommodate more attendees in a session, you need to upgrade your plan.
Frequently Asked Questions
Do credit packs expire?
Most do not expire. If a pack has a validity period, it will be shown before purchase.
Can I use recording credits for participant minutes?
No. Each credit pack applies only to the allowance it was purchased for.
Do I need to activate credits?
No. Credits are applied automatically after your included allowance is used up.
What happens to unused credits if I change my plan?
Unused credits remain on your account and continue to apply to their respective allowances.
Will credits let me add another concurrent room?
No. Credits extend usage allowances, not plan capacity limits.
Can I get a refund for an unused credit pack?
Contact support to request a refund. Requests are handled on a case-by-case basis.
Conclusion
Credit packs are useful for temporary increases in Live Class usage without changing your subscription. Before purchasing, check which allowance the pack covers, compare its price with your plan's overage rate, and review any expiry conditions. If you regularly exceed your limits or need greater session capacity, consider upgrading your plan instead.
