Using Chat and Private Messages in Live Class

Live Class chat allows participants to communicate with everyone in a session. Attendees can also send private messages to hosts, co-hosts, and presenters when they need to ask a question or share something discreetly.

Send a Message to Everyone

All participants can use the Chat tab to communicate with the session.

Open the side panel by selecting 'Chat', 'Q&A', 'People' in the top bar. Select 'Chat', enter your message in the 'Type a message' field, and press 'Enter' or select the send button.

Additional details:

Messages from hosts, co-hosts, and presenters display a HOST badge.
Links beginning with https://, http://, or www. are clickable and open in a new tab.
Participants who join late can view earlier messages.
An unread message count appears on the panel button when new messages arrive.

Send a Private Message to the Hosts

Attendees can send private messages to the session's hosts, co-hosts, and presenters.

Open the 'Chat' tab.
Above the message field, locate the 'To:' option.
Select 'Hosts only'.
Enter your message and send it.
Confirm that the message is labelled 'Private with hosts'.

Only hosts, co-hosts, and presenters can see these messages. Other attendees cannot view them.

To return to the main room chat, select 'Everyone' next to the message field.

If a private message fails to send, a 'Not sent' message appears with a 'Retry' link. Select Retry to try sending it again.

Reply Privately to an Attendee

Hosts, co-hosts, and presenters can reply privately to messages received from attendees.

Open the 'Chat' tab and locate the attendee's private message.
Select 'Reply privately' below the message.
Confirm that the message field displays 'Private to' followed by the attendee's name.
Type your reply and send it.
To return to the main room chat, select '×' next to the Private to label.

Private replies are visible only to the recipient and the session's hosts, co-hosts, and presenters. All hosts, co-hosts, and presenters can view private conversations, so any member of the hosting team can respond.

Hosts cannot initiate a private conversation with an attendee directly. Ask the attendee to send a private message to the hosts first.

Turn Chat On or Off for Attendees

Chat is enabled by default. Hosts can disable it for attendees when needed.

Open 'Settings', navigate to 'Host Controls. Then, locate 'Enable Chat', turn the setting off to disable chat for attendees.

When chat is disabled, attendees cannot access the Chat tab or send private messages to hosts. Hosts, co-hosts, and presenters retain access to chat.

To restore attendee access, enable the 'Enable Chat' setting again.

React to a Message

Select 'React' under the message.
Choose a reaction: 👍 ❤️ 😂 🎉 👏 or 🙏. The reaction and its count appear below the message.
To remove your reaction, select the same reaction again. To add your reaction to an existing one, select someone else's reaction.

Reactions to private messages are visible only to participants in that conversation. Chat permissions also apply to reactions. If chat is disabled for attendees, they cannot react to messages.

Frequently Asked Questions

1. Can attendees send private messages to each other?

No. Private messaging is available only between attendees and the hosting team. Attendees cannot privately message other attendees.

2. Are private messages saved?

Yes. Private messages are saved with the session. Hosts who join later can view previous private conversations in the chat. These messages are never shown to other attendees.

3. Why can't I see the Chat tab?

The host may have disabled chat for attendees. Contact the host if you need access.

4. Can I prevent one person from using chat?

There is no option to disable chat for just one participant from inside the room. You can turn off chat for all attendees or remove the participant from the session.

Live Class chat makes it easy to communicate with everyone during a session while allowing attendees to contact the hosting team privately. Use the recipient selector to switch between room-wide and private messages, and manage attendee access through Host Controls.

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