How to Change or Cancel Your Live Class Plan

Live Class allows account admins to change their subscription plan based on their organization's needs. Upgrades take effect immediately with prorated billing, while downgrades take effect at the next renewal. Before changing your plan, review the available features, usage limits, storage, and recording retention rules.

1. Upgrade Your Plan

Upgrading increases your plan limits immediately. You are charged the prorated difference between your current plan and the new plan for the remainder of the current billing period.

To upgrade:

Navigate to 'Plans & billing' → 'Plans'.
Select the plan you want to upgrade to.
Review the confirmation details, including the amount you will be charged.
Confirm the upgrade.

Your new plan limits take effect immediately, without waiting for your next billing date.

The upgrade charge covers the difference between the plans for the remaining portion of your current billing period.

2. Downgrade Your Plan

Downgrades are scheduled for your next billing renewal. You can continue using your current plan and its limits until the end of the period you have already paid for.

To downgrade:

Navigate to 'Plans & billing' → 'Plans'.
Select the lower plan you want to switch to.
Review the plan details and confirm the change.
Check the Plans page to verify that the downgrade is scheduled.

The new plan and its limits take effect at your next renewal. Downgrading does not provide a refund for the unused portion of the current billing period.

Cancel a Scheduled Downgrade

If you change your mind, you can cancel a scheduled downgrade before your next renewal.

Open 'Plans & billing' → 'Plans'.
Locate the pending plan change.
Select the option to cancel the scheduled change.

You can schedule another plan change after cancelling the pending one. Only one scheduled change can be active at a time.

3. Review Your Usage Before Downgrading

Before switching to a lower plan, make sure your usage fits its limits.

Check the following:

Maximum attendees: Will your sessions accommodate the number of attendees you need?
Maximum session duration: Will the lower plan support your usual session lengths?
Concurrent rooms: Does the plan allow enough simultaneous sessions?
Storage: Is your current storage usage within the lower plan's limit?
Features: Does the plan include Enhanced Recording, Attendance Verification, API keys, and webhooks if you need them?
Usage quotas: Does the lower plan stop service at its quota instead of charging for overage usage?

Storage limits and recording retention can affect your existing data. If your storage exceeds the new plan's limit, you may need to delete recordings. Download any recordings you want to keep before downgrading.

4. Move to the Free Plan

Moving to the free plan follows the same rules as any other downgrade.

Navigate to 'Plans & billing' → 'Plans'.
Select the free plan.
Review the change and confirm it.
Check the Plans page to verify that the change is scheduled.

Your paid plan remains active until the end of the current billing period. The free plan's limits then apply.

Free and entry-level plans may have shorter recording retention periods. Recordings that exceed the applicable retention period may be removed after the change takes effect. Download important recordings before your paid plan ends.

5. Switch Between Monthly and Annual Billing

Annual billing, where available, requires a single payment for the year.

Navigate to 'Plans & billing' → 'Plans'.
Select the plan you want.
Review the available billing options.
Choose the available monthly or annual option that suits your needs and review the displayed terms.

The billing options available to you depend on the selected plan.

6. Request a Custom Plan

If your organization needs dedicated capacity, higher usage limits, specific regions, or contractual terms, contact the sales team to discuss a custom plan.

Custom plans are a better option when your requirements exceed the published plans' capabilities.

Frequently Asked Questions

1. Will I lose data when I downgrade?

Not necessarily. However, recordings may be removed if they exceed the new plan's retention period, and you may need to delete recordings if your storage exceeds the new limit. Download important files before the downgrade takes effect.

2. Can I cancel a scheduled downgrade?

Yes. You can cancel a pending downgrade from Plans & billing → Plans any time before renewal.

3. Why can't I downgrade immediately?

Downgrades take effect at the next renewal because your current plan remains active for the billing period you have already paid for.

4. Why was I charged when I upgraded?

Upgrades take effect immediately and are prorated. The charge covers the difference between your old and new plans for the remainder of the current billing period.

5. Can I change my plan more than once during a billing period?

Only one scheduled plan change can be active at a time. Cancel the pending change before scheduling another.

6. What happens to my credits when I change plans?

Your existing credits remain on your account and continue to apply according to their applicable allowances.

You can manage your Live Class subscription from 'Plans & billing' → 'Plans'. Upgrades provide immediate access to higher limits with prorated billing, while downgrades take effect at renewal. Before downgrading, review your usage, included features, storage limits, and recording retention to avoid losing access to important resources.

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