Viewing and Exporting Attendance Reports
Attendance reports help you track who attended a live session, when they joined, and how long they stayed. If your account has 'Attendance Verification' enabled, you can also check whether participants met the attendance requirements set in your attendance policy.
Understand Attendance Reports
LiveClass provides two types of attendance information:
Basic Attendance: Automatically records who joined a session, when they joined, and how long they stayed connected.
Attendance Verification: An optional feature that tracks auditable seat time and periodic presence checks to determine whether participants met the requirements of an attendance policy.
View Attendance Reports
Step 1: Open the Session
Navigate to your 'Session' and open the 'Attendance' view.
Step 2: Review Attendance Details
Check the attendance information for each participant, including:
Join time
Total time spent in the session
Attendance verification status, if enabled
Step 3: Check Verification Results
If 'Attendance Verification' was enabled, review whether each participant met the attendance policy.
Understand Attendance Verification Results
A participant meets the attendance policy only when they satisfy all applicable requirements.
| Requirement | What it means |
|---|---|
| Seat Time | The participant attended for at least the minimum required percentage of the session. |
| Required Checks | The participant answered the required number of attendance verification prompts. |
A participant may attend the entire session and still fail verification if they miss the required presence checks.
The report displays both seat time and verification check details, helping you identify which requirement was not met.
Export Attendance Data
Navigate to the session whose attendance data you want to export. Check the attendance records and verification details before exporting.
Use the available export option to download the session's attendance data for your records or to share it with another system.
For attendance totals, trends, and per-session breakdowns across multiple sessions, use Analytics. Analytics allows you to export a CSV report covering a selected date range.
Important Attendance Limitations
Keep the following limitations in mind when reviewing attendance reports:
Identity verification: Attendance Verification records whether a connected participant responded to a presence check. It does not prove who was physically sitting at the device.
Compliance certification: Attendance reports provide evidence against your configured policy but do not independently certify regulatory compliance or continuing education (CE) eligibility.
IP and device information: If collected, these details are available as audit metadata only. They are not treated as proof of participant presence.
Frequently Asked Questions
Why is there no Attendance Verification data for my session?
Attendance Verification was not enabled before the session started. Since presence checks must happen during the live session, verification cannot be added afterwards.
Why did someone fail verification even though they attended the entire session?
The participant may have missed the required presence checks. Review their individual report to see how many checks were issued and how many they answered.
Can I change the attendance result for a participant?
No. Attendance reports record what happened during the session. If the attendance policy was incorrect, update it for future sessions and make your own decision about the current session.
Does disconnecting from a session end a participant's attendance?
Not necessarily. By default, participants can reconnect and continue accumulating seat time. However, if Allow reconnect is turned off in the attendance policy, reconnecting will not resume their attendance.
How long is attendance data retained?
Attendance data is retained according to your account plan's data retention period. Export any records you need to keep for long-term reference.
