How to Manage Live Class Recordings

The Recordings page lets you view and manage recordings from all your Live Class sessions in one place. You can watch, download, or delete available recordings. Recordings are automatically removed after their retention period ends.

Manage Recordings

Step 1: Open Recordings

From the Live Class dashboard, click 'Recordings'. The page displays recordings from all your sessions.

Step 2: Filter Recordings

Use the 'From' and 'To' fields to filter recordings by date.

Step 3: Open Recording Options

Click the 'Three-dot menu' next to a recording to view the available options.

Select Watch to play the recording.
Select Download to save a copy of the recording.
Select Delete to permanently remove a recording before its retention period ends.

You can manage all your Live Class recordings from the Recordings page. Use the available options to watch, download, or delete recordings, and check the retention period to know when a recording will be automatically removed.

How to View and Manage Recordings in LiveClass

You can play, download, share, and delete session recordings from the Recordings section in LiveClass. This guide explains how to manage your recordings, understand retention limits, and troubleshoot missing files.

Who this is for: Hosts and account administrators

Step 1: Find a Recording

Browse the sessions and their associated recordings. Use the 'Search box' to filter recordings by session title.

Recordings are grouped by session, so if a class was recorded multiple times, all its recordings appear together.

Step 2: Play a Recording

Find the recording you want to watch, and select 'Play'.

The recording streams directly in your browser, so you do not need to download it first.

Step 3: Download a Recording

Find the recording you want to save, open its menu, and select 'Download'.

You can keep the downloaded video, share it through your own channels, or upload it elsewhere.

Step 4: Share a Recording

To share a recording, download the video and distribute it through your preferred channels. Alternatively, provide access to your LiveClass account to people who need it, where appropriate.

A downloaded copy remains available to you even after the recording is removed from LiveClass under your plan's retention policy.

Step 5: Delete a Recording

Open the recording's menu and select 'Delete' and confirm if prompted.

Deletion is permanent. The video file cannot be recovered, although the record that the recording existed remains in your history.

Deleting recordings also frees storage against your plan's allowance.

Understanding Recording Processing and Retention

Why a Recording May Not Appear Yet

LiveClass processes recordings after a session ends. A recording appears only after processing is complete.

Enhanced recordings take longer to process than Standard recordings because the full session is re-rendered instead of simply saving the streams.

If the recording does not appear, allow additional processing time. If it never becomes available, the recording's egress may have failed. A failed recording produces no file and is not billed.

How Long Are Recordings Kept?

Each plan has a maximum recording retention period. Recordings are automatically removed when that period expires.

To check your plan's limit:

Open Plans & billing.
Review your plan's retention allowance.

Retention is a maximum, not a requirement to keep recordings for the full period. You can delete recordings earlier to free storage.

Tip: Download any recordings you need to keep beyond the retention window.

Managing Recording Storage

Recordings count toward your plan's storage allowance. To manage storage:

Delete recordings you no longer need.
Download recordings you want to keep, then delete them from LiveClass.

To check your current storage usage, open 'Plans & billing' → 'Usage'.

Deleting a Session That Has Recordings

LiveClass does not allow you to delete a session while it still has recordings unless you choose the option to delete both.

You can:

Delete recordings first: Remove the recordings before deleting the session.
Delete the session and its recordings together: Confirm the prompt offering to remove both.

The second option permanently deletes the associated video files.

Frequently Asked Questions

Who can record a session?

Hosts can record sessions when recording is allowed. If Allow recording is turned off for a session, nobody can record it.

Can I start recording after a session has started?

Yes. If recording is enabled for the session, select Record in the room.

Why is my recording missing the whiteboard or documents?

The session was recorded using Standard recording. Only Enhanced recording captures whiteboards and documents. See the Standard vs Enhanced Recording guide for details.

Can I recover a deleted recording?

No. Deleting a recording permanently removes its video file.

Use the Recordings section to play, download, and manage your LiveClass videos. Monitor storage and retention under Plans & billing, and download important recordings before they expire. Always check carefully before deleting a recording because the video file cannot be recovered.

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